About Us VIDEO
Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.
You are a resourceful professional who loves to combine the routine with the unexpected while delivering great customer service. You enjoy working with friendly people in a dynamic environment. You're organized and have a knack for proactively anticipating needs. You’re capable of managing and prioritizing multiple projects, while still maintaining routine responsibilities. You have the ability to work independently but are also a team player: dedicated to the success of the team.
Always be kind: a simple daily affirmation and one that feels more like a personal mission statement than a corporate motto -- but Pivotal isn’t just any corporation. Underpinning our world-class capabilities in cloud-native software delivery and agile development methodologies is one common thread: empathy. Not only do we want to transform the way the world builds software, we also want to make sure that sustainable pace, kindness, and diversity are at the core of every enterprise.
Known for taking an iterative approach, our 2000+ employees are empowered every day to help shape the way we build software. Pivotal is committed to open source, a diverse culture, and fostering safe spaces for all of our individual employees.
The Cloud R&D team is seeking a technical administrative assistant to assist us with a wide variety of responsibilities. This role is instrumental in helping us work more efficiently and effectively.
Cloud R&D has teams based in SF, Palo Alto, Denver, Santa Monica, Seattle, NYC, Toronto, London, and Dublin. As the Palo Alto technical administrative assistant, you will be expected to support team members in all locations but will be primarily working with those located in our Palo Alto office.
To make sure you start your day energized, we provide a catered breakfast every weekday morning, and unlimited snacks and drinks are of course available all day. Our collaborative, open-plan office space is filled with talented people who enjoy taking advantage of our weekly Tech Talks and hanging out with their colleagues.
Monitor and respond to the internal support ticketing system
Responses may include the following types of tasks:
Administration of user accounts on a variety of services
Coordinate with corporate IT on requisitioning equipment and space for the engineering teams
Coordinate with various vendors and our internal finance team on matters related to billing and account management
Be a liaison between Cloud R&D developers, leadership, and other teams in Pivotal
Manage the internal team mailing lists, accounts, and services
Assist with scheduling and coordinating office events, meetings, and off-sites
Coordinate and assist with food orders
Manage purchasing for R&D teams
Draft documentation around processes, best practices, and communicate across the R&D org
Provide general office support to help our teams do work more efficiently
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong customer service skills to successfully build positive relations and provide quality service
Attention to detail and ability to manage multiple and competing priorities with superior follow-through and ownership, often without daily oversight
Outstanding communication, organizational and problem-solving skills; initiative, creativity, and flexibility
Discretion and mature judgment in the handling of sensitive and confidential information
The ability to anticipate needs
Comfortable working with staff at all levels of an organization
Interest in learning how to use and manage new services and software
Enjoys working and collaborating with others
1-3 years of receptionist/administrative experience in a fast-paced environment
A bachelor's degree is preferred
Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.