Trilogy Ed is hiring a

Program Support Manager

Tempe, United States

Program Support Specialist - Trilogy Online

 

About Trilogy:

Powered by big dreams and small egos, Trilogy is reimagining how skills-based learning can change the face of education. We work with experienced instructors, innovative employers, and top universities to create boot camps that prepare highly-motivated students for high-growth careers. We have successfully graduated thousands of students, and plan to graduate thousands more.

Driven by a one-team mentality, we’re looking for those with the hunger, talent, and passion to ride this wave with us.

Trilogy is the first of its kind to bring the successful web development boot camp model in-house to academic institutions while supporting the entire student academic journey. Our platform combines coding curriculum, student recruitment, and career placement services to elevate graduates for increased job market success. We are in high-growth mode and rapidly expanding our family of partners.

Job Description:

Trilogy likes to build talent from within. Our Program Support Managers have the much-desired mix of detailed operator meets empathetic relationship builder. This role relies as heavily on your ability to get tasks done as it shows your ability to build productive, professional relationship with internal and external stakeholders. They are depending on you to execute efficiently, recommend process improvements as you notice them, and flag issues (with proposed solutions!) in advance.

The Program Support Manager will change people’s lives and understands that students are investing in themselves. Whether students need a coach, an inspiration, or someone to tell them “where they should submit”, the Program Support Manager is their day-to-day POC for anything pertaining to their class.

Trilogy partners with leading Universities in over 40 major markets to help bridge the digital skills gap. The Program Support Manager will support adult learners who are enrolled in our Online Async Digital Skills Boot Camps. The ideal PSM candidate will not only be able to support adult learners in an online environment but strategically intervene with at-risk students

Details:

You’ll oversee your cohort’s progress from enrollment to graduation. You will be responsible for knowing which students are on track for graduation and provide meaningful interventions for those who are not.

It is your job to keep students  HAPPY & ensure they’re successful.

The primary focus of the PSM will be in the following metrics:

  • Net Promoter Score / Student Experience
  • Managing Issue Escalations
  • Program Completion Rate

What makes you a great fit for this role (Requirements):

  • You have worked in a capacity as a mentor, coach or another role where motivating others was essential to your success
  • You have worked in the corporate environment and understand the importance of deadlines and streamlined communication
  • You are technically savvy and can help students around basic computer issues
  • You have experience of making difficult decisions, tackling problems head-on and can articulate lessons learned
  • You have a track record of delivering excellent customer satisfaction
  • You have successfully worked with a wide variety of individuals from diverse backgrounds
  • You have excellent communication skills and experience of being the main point of contact or representative for a brand
  • You can cultivate strong relationships in a primarily remote capacity
  • You have been a part of a growing environment and are comfortable with evolving roles and responsibilities

 

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