Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for a Partner Success Operations Specialist to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.
This is an exciting new role to join Datto as one of the first hires for the Partner Success Operations team, reporting into the Head of Global Success Operations and Transformation. You should be tech-savvy and operations-focused, with experience using customer success technology and database management tools to provide a superior customer experience. You will be the primary administrator of our new customer success tool, which will require you to quickly learn the workflow of the Partner Success managers and supporting roles on the team. You will also have operations generalist responsibilities, and you will help lead operational projects that increase the effectiveness of the team and help transform the Partner Success role into a proactive one. You will be someone who deeply cares about the success of your teammates, and can think creatively about how to build a world-class team where we make our partners truly successful.
You will report to the Head of Global Success Transformation and Ops.
Does This Describe You:
You're eager to learn, personable, and technical.
A Look Inside the Job:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
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Datto is an equal opportunity employer.