Touchnote is hiring a

Marketing Executive (Retention / CRM / Growth)

Greater London, United Kingdom

Who we are

We are reinventing personal communication for the digital era.

TouchNote is a creative platform that lets people send custom-made cards, straight from their phone to those they love anywhere in the world. Our easy to use app has helped people nurture their most meaningful relationships over 15 million times and was awarded the Good Web Guide’s App of the Year 2018.

We are a team of passionate and creative individuals trying to make a difference. We’re proud to offer a highly collaborative, solution-focused environment that celebrates diversity and has been listed in Deloitte’s Technology Fast 50 and The Financial Times Future 100 UK.

About the role

We are looking for an ambitious and creative Marketing Executive who is passionate about customer retention and is comfortable with analytics. You will be part of our talented Retention team in our wider Growth function, working cross-functionally with product, data and creative studio.

You will be responsible for engaging and retaining our existing members, as well as converting customers into membership by deploying campaigns through CRM or other channels, continuously experimenting and optimising activity.

Coming up with creative ideas for ways to engage our customers should be second nature for you. You’re also someone who can spot trends in data, turn insights into actionable improvements and share results and solutions with the wider team.

A background in CRM or email is a must, and mobile marketing experience is an advantage. This role will suit someone who is eager to learn and improve their skills constantly.


Need to Have

  • 1-2 years of marketing experience with focus on CRM or email marketing, planning and executing lifecycle campaigns or customer communication programs.
  • Knowledge of best practices for email creative and templates, segmentation, deliverability, dynamic content and testing methodologies
  • Experience working with a marketing engagement platform (eg. Dotmailer, Braze or Leanplum)
  • Impeccable written and verbal English with basic copywriting skills
  • Good Excel skills

Nice to Have

  • Intermediate HTML knowledge
  • Knowledge about mobile marketing channels like push notifications and in-app messages
  • Experience with other digital channels
  • Experience with subscription-based businesses

Who you are

You’re a driven, creative marketing executive who loves to learn, achieve results and wants to make an impact. You’re customer-focused, have a global outlook and want to be part of a passionate team driving growth in a scale-up environment.

Sound good? Get in touch with us!


  • Company laptop (Mac or PC - you choose!)
  • Choice of wellbeing benefits which include Private Medical Insurance and/or a gym membership
  • A membership with Perkbox which gives employees access to plentiful discounts such as half-price cinema tickets at major cinemas including Odeon and Vue, free mobile insurance and many more
  • 25 days holiday plus bank holidays
  • Free breakfast and snacks
  • Friday drinks
  • Team lunches
  • Team socials every month
  • Free TouchNote credits to use our product!

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