Cruise Automation is hiring an

IT Support Specialist

San Francisco, United States
 

About the role:

We're looking for an IT Specialist to join our team! It’s a fast-paced environment in which you’d be working on cutting-edge technologies. We need people who are organized and able to think on their feet, and who can find creative solutions to interesting problems.

Day-to-day responsibilities include:

  • Provide front line support for technical issues across our environment
  • Effectively manage inbound support requests via walk­up, tickets, and Slack
  • Continue to strengthen familiarity and understanding of all aspects of our IT environment; including Mac / Linux / Windows / Chrome OS workstations, mobile devices, Audio/Visual equipment, and printers
  • Assist with setup and sound check for company ­wide meetings across multiple offices
  • Learn how to administer Okta, Google G Suite, and other tools
  • Support our employee onboarding processes and day 1 training

You should apply for this role if you have the following qualifications:

  • 2+ year(s) of Enterprise IT Support experience, or
  • 3+ year(s) of relevant technical customer support experience
  • Deep familiarity with macOS
  • Understanding of basic networking concepts
  • Understanding of computer hardware components
  • Proven ability to provide hands­ on and remote support and diagnose technical issues across a variety of different platforms
  • Ability to work well under pressure, and self ­manage competing priorities
  • Demonstrated experience understanding complex issues, and explaining them in terms matching the customer's technical understanding
  • Desire to provide a fantastic level of customer service and satisfaction

Bonus Points:

  • Familiarity with Ubuntu Linux operating system 
  • Knowledge of scripting in Python or Bash
  • G Suite administration experience
  • Okta or other SSO administration experience

Perks of being a Cruiser:

While doing meaningful work is the best perk of all, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our robot cars go:

  • The opportunity to solve difficult problems that have immediate and valuable real-world applications
  • Competitive salary and benefits including 401k Cruise matching program to help you meet your long-term financial goals
  • Medical / dental / vision, AD+D and Life
  • Paid parental leave so you can spend time with the newest addition(s) to your family’s fleet
  • Health and Wellness reimbursement
  • Flexible vacation and 10 paid company holidays
  • State of the art equipment for your workstation
  • Healthy lunch, snacks, dinner

Learn more about Life at Cruise through the lens of a Cruiser on our LinkedIn Page.

Cruise LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws, we will consider for employment qualified applicants with arrest and conviction records. And if you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

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