FutureLearn Ltd is hiring a

Data Analyst

DATA ANALYST

Department: Data Science

Reporting to: Lead Data Scientist

Type of Contract: Permanent

Working Pattern: Full Time

Location: Camden

ABOUT FUTURELEARN

FutureLearn is transforming access to education and is one of the world’s largest social learning platforms.
Based in London’s Camden Town, we offer online courses, programs and degrees run by over 100 leading universities from around the world including UCL, University of California Berkeley, University of Edinburgh, University of Melbourne, King’s College London, Purdue University and University of Groningen. We also offer online courses from specialist education providers including CIPD, UNESCO and the Raspberry PI foundation.
Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself.
Since our launch in September 2013, we’ve run hundreds of courses that have attracted over 7.5 million learners from all over the world and we've seen over 19 million enrolments on our open online courses and are now working with our partners to pioneer a more modular and accessible approach to studying full degrees.
We are continuing our expansion as we make this journey from offering short online courses, through micro credentials to full online degrees and working with employers and governments to reduce skills gaps. The pace of this change is reflected in extremely rapid growth of our revenues.

ABOUT THE ROLE

As part of our expansion, we are also expanding our data-science team in order to increase and improve the support provided by them to the company. Currently the team counts three members and they collaborate with data engineers, analysts, our data platform lead and software developers across the company. As part of the data-science team your main responsibilities will be of two kinds: i) collaborating with the data science team on scoping, carrying out, delivering and presenting data-science projects; ii) supporting the teams across the company with business intelligence analysis.

Specifically, i) will involve building up ready-to-use data sets, exploring and analysing them with scientific methods, collaborating to carry out statistical analyses to tackle key business questions, providing technical support to deliver ML models out to deployment and creating (or developing from prototypes) related visualisation tools usable by the company. In addition, ii) will involve triaging, prioritising and responding to requests for analytical support by FL teams, i.e. from answering short, targeted business questions to carrying out more in-depth, mid-length analytical projects.

As part of FutureLearn you will be able to work within a stimulating, multidisciplinary, inclusive and diverse working environment that promotes collaboration, teamwork (AGILE framework), personal initiatives and career growth.

KEY RESPONSIBILITIES:

  • Data extraction and wrangling of pre-processed data stored in databases
  • Data exploration, analysis and visualization/reporting
  • Collaborate with data scientists throughout the phases of data science projects
  • Identifying and recommending improvements and analytical experiments
  • Understanding, interpreting and communicating to teams data-driven insights (e.g., KPIs, experiment results) to drive business decisions
  • When needed, building dashboards and reports to enable teams to make informed decisions and understand performance day-to-day
  • Contribute to homogenising and maintaining the data analytics service provided to our partners
  • Triaging and prioritising requests for data analytics support
  • Recommending and helping to implement improvements to data collection, storage and processing to facilitate its analysis

Requirements

You must be:

  • Numerate, statistics and data literate, with the ability to use the scientific method
  • Capable of extracting and manipulating large datasets stored in relational databases
  • Capable of working and collaborating with data scientists
  • Commercially aware, with the ability to understand and communicate key performance indicators and to translate findings into commercial insights and recommendations
  • A good collaborator, with the ability to understand commercial problems, challenge assumptions where appropriate and work with people of different disciplines and backgrounds in a cross-functional team
  • A strong communicator, with the ability to draw out relevant conclusions for an audience and to present complex data and concepts simply and clearly
  • Reliable, accurate, exhibiting attention to detail and robust understanding of caveats and scope limitations
  • Organised, with the ability to prioritise tasks, manage your own projects and allocate your time according to business objectives
  • Adaptable, with the ability to work on changing projects and with different teams depending on business needs
  • Ethically aware, with an understanding of GDPR, data security and the potential implications of using user datasets to inform decision making.

Essential technical skills:

  • Knowledgeable in at least one of these languages/tools at intermediate level: SQL/PostgreSQL/Periscope
  • Skilled in Python, at least solid to intermediate level (experience with packages such as Pandas, NumPy, SciPy, Matplotlib, Seaborn, PlotLy)
  • Knowledgeable in version control systems and hosting/sharing platforms such as Git and GitHub

Bonus technical skills:

  • Knowledge of Big Data tools such as Spark, Hadoop
  • Knowledge of cloud computing platforms such as AWS

Benefits

  • £35k - £45 depending on experience
  • 28 days holiday (plus 8 days public holiday)
  • Buy & sell up to 5 days holiday
  • Charity day (volunteer for a charity of your choice)
  • Cycle to work scheme
  • Season Ticket loan
  • Flexible working environment/hours
  • Pension (4% employer / employee contribution)
  • OU Staff Fee Course Waiver Programme
  • Great coffee, teas, fruit and daily breakfast
  • Perkbox

APPLICATION PROCESS

Please contact [email protected], if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.

FutureLearn is an equal opportunities organisation who value diversity, promote equality and challenge discrimination. We are especially keen to encourage applications from people currently under-represented, including those from the LGBT+ community, neurodiverse people, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

DIVERSITY STATEMENT

We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, neurodiversity, marital or disability status.

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