Rubrik is hiring a

Customer Support Developer

Duties and responsibilities:

  • Design, development, and testing of complex solutions consisting of Salesforce services (Service Cloud, Analytics, chat, Communities and AppExchange vendor solutions)
  • Integration of Web Services for extracting the data from external systems.
  • Deploy Apex using Force.com IDE, Force.com Migration Tool and Web Services API;
  • Unit / Regression testing and release management of modifications / updates between environment instances using Force.com IDE or other automated solution;
  • Management of the testing process for Salesforce solutions which includes developing test plans, creating test cases, and establishing testing protocols along with appropriate testing environments;
  • Migration of data using different data tools such as Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.;
  • Generation of reports, dashboards, and customized reports along with analysis of resulting data;
  • Development of workflow rules with time triggered tasks, email alerts, email templates, and field updates;
  • Management and creation of user roles, profiles, permissions, role hierarchies, public groups, security controls, and shared settings;
  • Maintenance, troubleshooting, and delivery of break / fix solutions for applications;
  • Maintenance of data and mitigation of data issues;
  • Performance of ongoing Salesforce administration activities (accounts, profiles, roles, fields, layouts, data security);
  • Collaboration with subject matter experts, business analysts, and developers to build "best in class" solutions;
  • Development of technical design documentation based on functional and stakeholders requirements;
  • Collaboration with project management team to ensure alignment and communication of project status or issues; and
  • Communication of project status and/or issues.

Required:

  • At least five (4) combined years of experience in one or more of the following application development tools/frameworks Force.com/Visualforce/Apex/SOQL/SOSL
  • Experience with LEX and Lightning Components.
  • Salesforce App Builder Certification;
  • Salesforce Platform Developer 1 Certification;
  • Demonstrated experience across Salesforce platform services (Service Cloud, Communities, Einstein Analytics, Force.com, AppExchange);
  • Application development experience using Salesforce technologies (Apex, VisualForce, Lightning, profile, pages, roles, layouts, workflows, etc.);
  • Prior work experience in an agile based environment
  • Experience with unit/regression testing and release management of modifications/updates between environment instances using Force.com IDE or other automated solution;
  • Experience in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com;
  • Proficient in Salesforce data migration using different data tools such as Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.;
  • Experience with Salesforce reports/dashboards and workflow rules;
  • Experience with creation and management of User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings;
  • Proactive approach and strong communication skills (including written, presentation, and verbal);
  • Comfortable with ambiguity and effective with minimal guidance
  • Excellent partnering and collaboration skills
  • Excellent communication skills

Nice to Have:

  • Salesforce Administrator Certification
  • Advanced Administrator Certification
  • Service Cloud certification
  • Salesforce Platform Developer 2 Certification
  • Two years of experience using Agile methodologies

Experience: Mid-level (4+ years)

Education: A bachelor’s degree in computer science or a related field or equivalent work experience

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