SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.
SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.
Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!
Customer Success Program Manager
The Customer Success Program Manager is responsible for driving customer success at scale. As a member of the Customer Success Operations team, you will build programs and processes that support the Customer Success organization. You will use your knowledge of SaaS customer lifecycles, project management, key Customer Success metrics, and business systems to build and rollout programs. Areas of responsibilities will include designing business rules that analyze our customer data, triggering actions for the customer success team to proactively engage with customers, and developing resources, tools and programs that enable the CSMs to be focused on the highest value client engagement activities.
The individual in this role will use their skills to work with colleagues across the organization to develop a series of ongoing and one-off programs in support of the Customer Success organization. The goal of every program is to provide direct value to our customers and to help them make better decisions.
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, Pension contribution and equity comp.
SurveyMonkey is an equal opportunity employer