Agoda is hiring a

Customer Experience Specialist - Vietnamese (Based in Bangkok)

Bangkok, Thailand

Company Overview: 

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG). Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 5,000 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

 

Roles & Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone,email, and live chat)  
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual (KPIs) and team goals
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

 

Qualifications:

  • Native VIETNAMESE Language and excellent command of spoken and written in English
  • At least 1 year of working experience in the related field would be desirable.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts (Earliest Start from 8AM and Latest Finish at 9PM)
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of integrity and confidentiality

 What we offer:

  • Relocation and visa sponsorship
  • Competitive annual salary above market rate
  • Medical coverage (outpatient and inpatient)
  • Paid training and career development opportunities
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Multinational working environment
  • Dress code: smart casual
  • Strategic office location : city centre, Bangkok

Below are some websites to learn more about Agoda.com

Inside Agoda's Customer Experience Office

Life in Bangkok

 

#hcmc #hanoi #kualalumpur #CUST #3 #LI-PS3

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